Privacy policy

Last updated: October 21, 2026

Data controller and contact

PetalHook is operated by Aston Ecom Solutions.

Privacy inquiries and rights requests: support@petalhook.com

Support phone: +1 (320) 413-9605

Information processed

When you use this Shopify store, we may process the contact and billing details you provide, order records, payment status and limited transaction identifiers, your support messages, device and browser information, IP address, and information needed to operate the site and prevent fraud. Payment providers process card details through checkout; do not send complete card details to our support email.

Purposes and lawful bases

We use order and contact information to perform the one-time purchase contract, arrange shipping, assist with returns, and provide support, and send necessary transactional notices. We retain records needed to meet legal obligations, such as accounting requirements. We may process proportionate security and fraud-prevention data for legitimate interests where permitted. Where consent is required for marketing or non-essential cookies, we obtain it separately and you can withdraw it.

Who receives information

Shopify hosts the store and processes information to provide its services. Payment, fulfillment, support, analytics, and other service providers may receive the information needed to perform their roles. Information may be disclosed when required by law or to protect lawful rights. We do not authorize unrelated use merely because a provider is connected.

Shopify

Shopify's own processing is described in its Consumer Privacy Policy. You can also use the Shopify privacy portal for rights concerning Shopify's processing.

Cookies and choices

Essential technologies support the cart, checkout, security, and stated preferences. Non-essential analytics or advertising technologies must follow applicable consent rules. Read our Cookie Policy. Marketing choices do not affect completed orders or your consumer rights.

Retention, security, and transfers

We retain information only for as long as needed for the stated purpose, legal requirements, and legitimate dispute handling. Exact retention periods depend on the record and applicable law. We use appropriate safeguards but cannot promise absolute security. Shopify and service providers can process information internationally; legally required transfer safeguards must be in place for the locations and providers used.

Your rights

Depending on your location, you may request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or an opt-out of applicable sale, sharing, or targeted advertising. Email support@petalhook.com to request help. We may need proportionate identity verification and will not require a full card number. Applicable legal deadlines and exceptions govern our response. You may complain to the competent data-protection or consumer authority, and exercise rights without unlawful discrimination.

Children and changes

The store is intended for people able to enter the relevant purchase contract. We do not knowingly seek children's personal data without legally required authorization. Contact us if a child has supplied information. We update this policy when actual practices change and provide any notice required by law.