Last updated: October 21, 2026
Frequently asked questions
What will I receive?
PetalHook offers finished physical crochet goods and downloadable PDF patterns. Each listing states whether it is a shipped physical item or a digital pattern file, and explains what is included.
How are PDF patterns delivered?
After your payment is confirmed, we email a download link to the address you entered at checkout. No physical item is shipped with a digital pattern order. See Download help.
How are orders charged?
Each order is a one-time purchase, with no subscription. Standard shipping is free, and the full price, including any optional shipping upgrade you choose, is shown before you place the order.
Where do you ship?
Finished pieces ship within the United States, and standard tracked shipping is free. Orders are processed within 1–2 business days and typically arrive within 5–10 business days after processing. Optional delivery upgrades are described in our Shipping and Delivery Policy.
Can I cancel my order?
Orders for finished pieces can be cancelled free of charge until they ship. Email support@petalhook.com with your order number as soon as possible. PDF orders cannot be cancelled once the download link has been delivered.
How do I report a problem or request a return?
Email support@petalhook.com with your order number and details. Unused finished pieces can be returned within 30 days of delivery; please contact us before mailing an item so we can send the return instructions. Return shipping is the customer’s responsibility unless the item arrived damaged, defective or incorrect. See Returns and Refunds.